Privacy policy

NAZE PRIVACY POLICY
Last updated: December 10, 2025

Naze operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Naze is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

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PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card numbers, payment details, and transaction information.
• Account information including username, password, preferences, and settings.
• Transaction information including viewed items, cart activity, wishlist entries, purchases, returns, and exchanges.
• Communications including customer support interactions.
• Device information including browser type, IP address, and identifiers.
• Usage information including how you navigate and interact with the Services.

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PERSONAL INFORMATION SOURCES

We may collect personal information:

• Directly from you when you interact with the Services.
• Automatically through your device and cookies.
• From service providers who assist in operating our business.
• From partners or third parties as permitted by law.

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HOW WE USE YOUR PERSONAL INFORMATION

We use personal information for the following purposes:

Provide, Tailor, and Improve the Services  
We use your information to operate the Services, fulfill orders, process payments, manage your account, send notifications, facilitate returns, personalize your shopping experience, and improve our offerings.

Marketing and Advertising  
We may send promotional messages and personalized advertisements based on your activity.

Security and Fraud Prevention  
We use personal information to authenticate users, detect fraud, secure our Services, and enforce our policies.

Communicating with You  
We use your information to provide support and maintain customer relationships.

Legal Reasons  
We process information to comply with legal obligations, respond to lawful requests, and protect our rights.

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SMS PROGRAM AND MOBILE MARKETING

We may use your phone number to send transactional or marketing SMS/text messages, including order updates, promotions, product launches, and reminders. By providing your phone number and opting in, you consent to receive recurring automated and non-automated text messages. Consent is not a condition of purchase. Message and data rates may apply; frequency varies.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact info@nazestore.com.

We may share your phone number with SMS service providers solely to deliver messages on our behalf. We do not sell or share your phone number with unaffiliated third parties for their own marketing.

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SMS ABANDONED CART

If you voluntarily provide your phone number during checkout or browsing and leave items in your cart, we may send abandoned-cart reminders by SMS. These may be automated. You may opt out at any time by replying STOP.

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THIRD‑PARTY DATA SHARING FOR SMS SERVICES

We may share your phone number and SMS interaction data (delivery status, engagement, unsubscribe requests, device data) with our messaging partners to operate, improve, and troubleshoot our SMS program. These partners may not use your information for their own marketing.

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LOCATION TRACKING AND LOCATION‑BASED SERVICES

Certain SMS features may use approximate location information (e.g., IP address) to personalize messaging and comply with regional opt-out rules. We do not collect precise GPS location via SMS. You may restrict device location settings or opt out of SMS entirely by replying STOP.

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HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your information:

• To Shopify and service providers for payment processing, fulfillment, security, analytics, cloud hosting, and customer support.
• To marketing partners for personalization and advertising (where permitted by law).
• When you request or consent to sharing (e.g., shipping, social media integrations).
• To affiliates within our corporate group.
• In business transactions (e.g., mergers or acquisitions) or as required by law.

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RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the platform. Shopify may also use aggregated data from interactions with multiple merchants. Shopify is responsible for its processing activities, including responding to privacy rights requests relating to data processed on its own behalf. You may review Shopify’s Consumer Privacy Policy or exercise your rights via the Shopify Privacy Portal.

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THIRD-PARTY WEBSITES AND LINKS

Our Services may link to third-party sites not controlled by us. We are not responsible for their privacy practices. You should review their policies before interacting with those sites.

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CHILDREN’S DATA

The Services are not intended for children, and we do not knowingly collect information from individuals under the age of majority in your jurisdiction.

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SECURITY AND RETENTION

No security method is perfect, but we take reasonable measures to protect your personal information. We retain data as long as necessary for account management, order processing, legal compliance, and dispute resolution.

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YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights such as:

• Right to Access / Know  
• Right to Delete  
• Right to Correct  
• Right to Portability  
• Right to Opt Out of Sale or Sharing  
• Right to Restrict or Object to Processing  
• Withdrawal of Consent (where applicable)

You may exercise these rights by contacting us at info@nazestore.com. We may require identity verification.

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COMPLAINTS

If you have concerns, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

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INTERNATIONAL TRANSFERS

We may transfer personal information internationally. When transferring data from the EEA or UK, we rely on approved mechanisms such as Standard Contractual Clauses.

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. The “Last updated” date will reflect the most recent changes.

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CONTACT

For questions or to exercise your privacy rights, contact us at:

info@nazestore.com  
Naze Limited, Unit H1
17 Rathfarnham Road
Dublin
D6W X921
We are the data controller for your personal information.